Job Summary 

The role of the VA First Responder Licensed Therapist is to establish a positive and trusting rapport with clients in our First Responder and VA programming at our John St. location. This includes providing assessments and one-on-one sessions, completing groups and documentation, monitoring the needs of clients, and providing continued support for alumni, as needed. Referrals may be necessary for clients that are experiencing medical issues, a crisis, or other mental or physical concerns.

Role and Responsibilities 

• Provides support for carrying out overall program treatment and adherence to unit rules, local, state and accreditation regulations and standards.
• Orients clients to treatment through introductions, tours, etc.
• Provides individual and group counseling, supervision, didactic and process groups, family therapy sessions, and overall case management of residential clients for up to 25 billable hours per week.
• Processes and documents referrals, psychosocial assessments, individualized treatment plans, treatment plan reviews and updates, progress notes, utilization reviews, transition and discharge plans, and continuing care plans.
• Provides education to clients and families about behavioral health treatment and recovery options.
• Maintains all files and records to a level that meets quality assurance standards.
• Monitors the needs of clients, including the need for inter-agency referrals and follow-ups.
• Provides continued support for alumni, as needed.
• Assists in the support, orientation, supervision, and training of interns, contract and newly hired staff.
• Ensures maintenance of client rights, health, welfare, and safety by providing support to all team members and by maintaining continuity of quality care.
• Makes client referrals for ongoing care, including times where this is a need for medical and crisis care.
• Stays up to date on professional licenses and all necessary continuing education and supervision, as required.
• Presents professionally to the public when representing Sanford Behavioral Health.
• Completes timely client reviews for insurance purposes.
• Advocates for insurance coverage through timely and thorough communication with third-party billing companies.
• Participates in staff development and training, including staff meetings, in-service training and annual trainings required by Sanford Behavioral Health on a timely basis.
• Provides therapy, education, and supervision in groups, individual, and family settings for up to 25 billable hours per week. 
• Ensures that all documentation of services is completed within 24 hours of services being rendered.
• Maintains strict confidentiality on all client records and business-related records, as required under HIPAA guidelines.
• Adheres to established Code of Ethics, Standards of Practice, Patient Centered Philosophy, and employee handbook.
• Participates in weekend rotations.
• Performs other duties as assigned.

Qualifications and Education Requirements 

• Master’s degree in social work or other related degree, required.
• Has limited or full licensure in Social Work, Psychology, or Counseling in the state of Michigan, required.
• Experience treating First Responders and/or Veterans, required.
• SPADA, CADC, or CAADC certification or working toward the development of certification, required.
• Eye Movement Desensitization and Reprocessing (EMDR) certification or willingness to obtain certification within six months, required.
• Dialectical Behavior Therapy (DBT) certification, preferred.
• Two (2) years of experience with extensive knowledge of mental health issues, substance use disorders, and best practices for psychological treatment, required.

Knowledge/Skills/Abilities

• Skilled in oral and written communication, self-motivation, leadership, and decision-making. 
• Working knowledge of case management. 
• Ability to work with a team milieu approach to the treatment clients.  
• Knowledge of community resources.  
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Must have analytical skills and creative problem-solving skills. 
• Ability to interact with different levels within the organization as well as a broad population of clients. 
• Knowledge in the field of behavioral health. 
• Knowledge of counseling theories and interpersonal dynamics.  
• Ability to work within a team setting and create an environment where all are valued and work together cohesively. 
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.  

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 
• Prolonged periods of standing and walking.
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Capable of monitoring the facility and grounds, including the ability to ambulate up and down stairs. and to lift up to ten (10) pounds. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

Responsibilities Include: 

• Provides support for carrying out overall program treatment and adherence to unit rules, local, state and accreditation regulations and standards. 
• Orients clients to treatment through introductions, tours, etc.  
• Provides individual and group counseling, didactic and process groups, family therapy sessions, and overall case management of residential and outpatient clients.  
• Processes and documents referrals, psychosocial assessments, individualized treatment plans, treatment plan reviews and updates, progress notes, utilization reviews, transition and discharge plans, and continuing care plans. 
• Provides education to clients and families about behavioral health treatment and recovery options.  
• Maintains all files and records to a level that meets quality assurance standards.  
• Monitors the needs of clients, including the need for inter-agency referrals and follow-ups.  
• Provides continued support for alumni, as needed.  
• Assists in the support, orientation, and training of interns, contract and newly hired staff. 
• Ensures maintenance of client rights, health, welfare, and safety by providing support to all team members and by maintaining continuity of quality care.  
• Makes client referrals for ongoing care, including times where this is a need for medical and crisis care.  
• Stays up to date on professional licenses and all necessary continuing education and supervision, as required.  
• Presents professionally to the public when representing Sanford Behavioral Health. 
• Completes timely client reviews for insurance purposes. 
• Advocates for insurance coverage through timely and thorough communication with third-party billing companies. 
• Participates in staff development and training, including staff meetings, in-service training and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Ensures that all documentation of services is completed within 24 hours of services being rendered.  
• Maintains strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Adheres to established Code of Ethics, Standards of Practice, Patient Centered Philosophy, and employee handbook. 
• Participates in weekend rotations. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Master’s degree in social work or other related degree, required. 
• Limited Licensed Psychologist, Licensed Mental Health Professional, Licensed Professional Counselor or equivalent with appropriate licensure and/or certification with the state of Michigan, required.  
• SPADA, CADC, or CAADC certification or working toward the development of certification, required for Substance Use Disorder. 
• Dialectical Behavior Therapy (DBT) certification, preferred. 
• Two (2) years of experience with extensive knowledge of mental health issues, substance use disorders, or eating disorders, and best practices for psychological treatment, preferred. 

Knowledge/Skills/Abilities

• Skilled in oral and written communication, self-motivation, leadership, and decision-making. 
• Working knowledge of case management. 
• Ability to work with a team milieu approach to the treatment clients.  
• Knowledge of community resources.  
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Must have analytical skills and creative problem-solving skills. 
• Ability to interact with different levels within the organization as well as a broad population of clients. 
• Knowledge in the field of behavioral health. 
• Knowledge of counseling theories and interpersonal dynamics.  
• Ability to work within a team setting and create an environment where all are valued and work together cohesively. 
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.  

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Capable of monitoring the facility and grounds, including the ability to ambulate up and down stairs. and to lift up to ten (10) pounds. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

The role of the Resident Support Specialist is to supervise clients and assist with day-to-day operations on the substance use disorder (SUD) unit. This role conducts safety checks and is responsible for independently managing a community setting for clients. 

Full-time & part-time available. Base hourly pay is $15.76-$18.80.

Competitive shift differentials:

Monday-Friday 3pm-11pm: $2.00
Saturday & Sunday 3pm-11pm: $3.75
Sunday-Thursday 10:30pm-8:30am: $2.50
Friday & Saturday 10:30pm-8:30am: $5.00
Saturday & Sunday 8:00am-4:00pm: $2.25

Role and Responsibilities 

• Manages a residential setting for clients.
• Ensures client participation in varied recreational and recovery activities.
• Assists with intake and orientation for new clients.
• Performs client transfers and discharges.
• Ensures all client belongings are approved and compliant with the written safety policy.
• Administers medication and completes vital signs as prescribed by the provider in accordance with medical procedures.
• Communicates medical concerns with the medical team.
• Provides transportation to recovery meetings, recreational activities, and other pre-planned outings.
• Participates in outside and in-house recovery meetings, groups, and activities.
• Completes applicable documentation and shift notes in the electronic medical record (EMR).
• Assists with conflict resolution among clients and is prepared to intervene, as required.
• Performs housekeeping duties, including room flips, trash removal, stocking inventory, vacuuming, mopping, etc.
• Conducts 60 min/30 min/15 min safety checks on clients.
• Completes Handle with Care and CPR training and is willing to apply these techniques according to company policy.
• Attends training and staff meetings, as required.
• Cooperates with and shows respect to direct co-workers, members of the interdisciplinary team, the community, volunteers, and visitors.
• Transports clients to 12 step meetings, recreational activities, and other outings during assigned residential shift hours.
• Leads a gratitude group and facilitates recovery meetings, as needed.
• Facilitates a breathalyzer and obtains a urine sample for drug screening.
• Performs belonging searches after outings and passes.
• Communicates end of shift notes with appropriate staff members at the start and end of the shift.
• Prepares critical incident reports and disseminates them to the appropriate staff/managers, as needed.
• Observes and respects clients’ individual rights and confidentiality by adhering to HIPAA guidelines.
• Maintains compliance with policy rules and regulations, health and safety requirements, and adheres to Sanford’s code of conduct, employee handbook, and standards of practice.
• Assists in other units/departments when there are changes in census or staffing shortages, as needed.
• Performs other duties as assigned.

Qualifications and Education Requirements 

• High School Diploma or higher education, required.
• Associate degree in behavioral science or related field, preferred.
• Unrestricted Driver’s License, required.
• Current certification in CPR/AED and First Aid, preferred.

Knowledge/Skills/Abilities

• Knowledge of the field of chemical dependency, eating disorders, and/or mental health.
• Attention to detail and efficient time-management skills.
• Experience with conflict resolution.
• Medication administration experience and proficiency.
• Effective communication skills, self-motivation, and good decision-making ability.
• Crisis management and de-escalation skills.
• Knowledge of suicide and self-harm and behaviors.
• Ability to adhere to and knowledge of all HIPAA guidelines.
• Knowledge of electronic medical records (EMR) and ability to document in the EMR.
• Working knowledge or ability to learn the Microsoft365 application.
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.
• Must be able to relate well to all kinds of people both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Must possess positive attitude to enhance a cooperative and energetic work environment.

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking and standing.
• Must be able to perform repetitive tasks such as typing for extended periods of time.
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance.
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.
• Capable of monitoring the facility and to lift up to ten (10) pounds.
• Must be able to ascend and descend stairs daily.
• Must be able to operate a 12-15 passenger van, including ascending and descending from the front seat.
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.
• Work will be performed in an office environment with fluctuating temperatures.

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

Job Summary 

The role of the RN/LPN in Sanford’s Veteran and First Responder program is to assess and identify clients’ needs, then implement and monitor the patient’s medical plan and treatment. This position ensures that patient care is being conducted according to policies and standards set by Sanford Behavioral Health. This role is also responsible for establishing a positive and trusting rapport with Veteran and First Responder clients. As a nurse, this position will provide high-quality, client-centered care to Veterans and Frist Responders struggling with behavioral health and substance abuse challenges. 

Night shift Available (3rd shift 7pm - 7am)! 

Role and Responsibilities 

• Understanding the unique challenges and culture of Veterans and First Responders. 
• Ensures clients remain medically stable and continuously assesses appropriate level of care using level of care guidelines. 
• Trains, supports, and communicates with resident support specialists on medication administration as well as with other job functions.  
• Communicates client concerns to the provider daily, which includes but is not limited to, acute withdrawal symptoms, medication effectiveness, medication side effects, and/or abnormal vital signs.  
• Works closely with interdisciplinary treatment team to ensure client safety and comfort.  This includes clinicians, safety officers, recovery technicians, resident support specialists, and administration. 
• Performs daily assessments on residential clients regarding their substance use disorder, mental health illness, eating disorder, or other medical concerns that may arise.  
• Identifies medical parameters that require additional intervention, or staffing with provider, including laboratory values, vital signs, and one-on-one conversation or observation of behavior.  
• Assesses client suicidality and possibility of danger to self or others.  
• Provides effective communication by directing clients in a clear, concise, and informative manner.  
• Safely administers medications, including narcotics through identifying mechanism of action, contraindications, and interactions of medications used to treat alcohol and drug withdrawal. 
• Educates clients on medications, as needed. 
• De-escalates clients and therapeutically responds to clinical signs/symptoms of withdrawal including increased anxiety, irritability, agitation, and aggression while maintaining professional boundaries and fostering a trusting nurse to client relationship.  
• Utilizes an electronic medical record (EMR) system for all documentation.  
• Obtains appropriate orders from the provider and submits e-prescriptions as needed for all clients. 
• Completes documentation and medication ordering in a timely manner. 
• Works with local emergency departments on coordinating care and incoming transfers. 
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. 
• Meets regularly with the interdisciplinary team to discuss client treatment. 
• Counts all controlled medications every shift and logs appropriately in the medication log. 
• Ensures all orders from providers are carried out and any information about clients and their wellbeing is promptly and clearly communicated to providers as well as during treatment team meetings. 
• Completes admission and discharge paperwork.   
• Assists in other units/departments when there are changes in census, staffing or a need for a higher level of care than what current staffing can provide, as needed.  
• Transports clients using a company vehicle when other staff members are unavailable. 
• Performs blood draws, as ordered by the provider. 
• Collects samples for urinalysis and urine drug screens. 
• Obtains vital signs or orthostatic vital signs, as needed. 
• Attends and stays up to date on trainings and policies, like Handle With Care, Basic Life Support (BLS), and HIPAA. 
• Adheres to the established Code of Ethics, Standards of Practice, Patient Centered Philosophy and employee handbook.  
• Keeps professional license current and in good standing with the state of Michigan. 
• Actively engages with the milieu during periods of downtime. 
• Works collaboratively and autonomously to provide 24/7 nursing care to clients experiencing acute mild to severe signs and symptoms of withdrawal from alcohol and drugs with medical and psychiatric co-morbidities using critical thinking, nursing judgment and standardized assessments including Clinical Opiate Withdrawal (COW) and Clinical Institute Withdrawal Assessment (CIWA) scales.   
• Assesses sedation levels using standardized scales, including Richmond Agitation-Sedation Scale (RASS).   
• Determines appropriate level of care using American Society of Addiction Medicine (ASAM) care guidelines.  
• Conducts alcohol or other drug-focused nursing assessments at time of admission communicating any medical needs or concerns to the provider.  
• Performs stability checks on all clients prior to admission to ensure they meet ASAM 3.7 guidelines for admission.  
• Identifies and responds to drug and alcohol intoxication including signs/symptoms of drug overdose and drug and alcohol withdrawal. 
• Identifies signs/symptoms of severe withdrawal and responds to medical emergencies calmly and safely using evidence-based practices and established protocols. These can include seizures, delirium tremens, overdose, psychosis, and suicidal ideations/attempts.  
• Educates clients on the neuroscience and process of addiction and withdrawal, including leading groups.  
• Helps with Medication Assisted Therapy (MAT) clients, as needed.  
• Facilitates Vivitrol Enrollment for all clients, as needed.  
• Attends mandatory monthly nursing meetings for continuity of care, education and implementing new processes.
• Performs other duties, as assigned. 

Qualifications and Education Requirements 

• Experience working with the Veteran/First Responder population, preferred. 
• Registered Nurse (RN) or Licensed Practical Nurse (LPN) with current licensure in Michigan, required. 
• Current CPR/BLS Certification, required. 
• Two (2) years of experience with extensive knowledge of mental health issues and substance use disorders, preferred. 
• Experience working with trauma, preferred. 
• If a Veteran, honorable discharge, required.
• Able to work night shift (7pm - 7am) 

Knowledge/Skills/Abilities

• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Knowledge of substance use disorders, eating disorders, mental health illnesses and associated treatments.  
• Ability to access substance abuse withdrawal.  
• Ability to demonstrate attention to detail and efficient time management.  
• Knowledge and proficiency in medication administration.  
• Ability to adhere to and knowledge of all HIPAA guidelines. 
• Ability to demonstrate communication skills, self-motivation, organization skills, critical thinking, and good decision-making abilities. 
• Knowledge of electronic medical records (EMR). 
• Ability to navigate various computer programs efficiently (i.e., email, SharePoint, etc.) 
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  
• Must be able to relate well to all kinds of people both inside and outside the organization; build appropriate rapport; build constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.  
• Must possess positive attitude to enhance a cooperative and energetic work environment. 
• Ability to be accountable and ability to take/give constructive feedback. 

Physical Requirements 

• Prolonged periods of standing and walking are required (4-8 hours). 
• Must be able to sit at a desk for various durations while working on a computer. 
• Must be able to lift prone patients with assistance or use of equipment. 
• Must be able to use laboratory equipment, i.e., centrifuge, phlebotomy tools, basic medical equipment, etc.  
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to safely handle biohazardous materials, i.e., blood and urine, etc. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Must be able to lift and carry medical supplies, medications, etc. weighing up to 45 pounds, as required. 
• May occasionally carry or lift items in excess of 35 pounds, with or without assistance. 
• May occasionally push/pull medical equipment of varying weights, with or without assistance. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

Hiring for full-time, 36 hours per week, 7:00am-7:00pm, with rotating weekends. Weekend day shift earns a $3.25 shift differential. 

The role of the Resident Support Specialist is to supervise clients and assist with day-to-day operations on the unit. This role conducts safety checks and is responsible for independently managing a community setting for clients. 

Role and Responsibilities 

• Manages a residential setting for clients.
• Ensures client participation in varied recreational and recovery activities.
• Assists with intake and orientation for new clients.
• Performs client transfers and discharges.
• Ensures all client belongings are approved and compliant with the written safety policy.
• Administers medication and completes vital signs as prescribed by the provider in accordance with medical procedures.
• Communicates medical concerns with the medical team.
• Provides transportation to recovery meetings, recreational activities, and other pre-planned outings.
• Participates in outside and in-house recovery meetings, groups, and activities.
• Completes applicable documentation and shift notes in the electronic medical record (EMR).
• Assists with conflict resolution among clients and is prepared to intervene, as required.
• Performs housekeeping duties, including room flips, trash removal, stocking inventory, vacuuming, mopping, etc.
• Conducts 60 min/30 min/15 min safety checks on clients.
• Completes Handle with Care and CPR training and is willing to apply these techniques according to company policy.
• Attends training and staff meetings, as required.
• Assists/Participates during recreational activities, including dining experiences.
• Adheres to the requirement to take part in assigned meal/snack portioning and support.
• Cooperates with and shows respect to direct co-workers, members of the interdisciplinary team, the community, volunteers, and visitors.
• Communicates end of shift notes with appropriate staff members at the start and end of the shift.
• Prepares critical incident reports and disseminates them to the appropriate staff/managers, as needed.
• Observes and respects clients’ individual rights and confidentiality by adhering to HIPAA guidelines.
• Maintains compliance with policy rules and regulations, health and safety requirements, and adheres to Sanford’s code of conduct, employee handbook, and standards of practice.
• Assists in other units/departments when there are changes in census or staffing shortages, as needed.
• Performs other duties as assigned.

Qualifications and Education Requirements 

• High School Diploma or higher education, required.
• Associate degree in behavioral science or related field, preferred.
• Unrestricted Driver’s License, required.
• Current certification in CPR/AED and First Aid, preferred.

Knowledge/Skills/Abilities

• Knowledge of the field of chemical dependency, eating disorders, and/or mental health.
• Attention to detail and efficient time-management skills.
• Experience with conflict resolution.
• Medication administration experience and proficiency.
• Effective communication skills, self-motivation, and good decision-making ability.
• Crisis management and de-escalation skills.
• Knowledge of suicide and self-harm and behaviors.
• Ability to adhere to and knowledge of all HIPAA guidelines.
• Knowledge of electronic medical records (EMR) and ability to document in the EMR.
• Working knowledge or ability to learn the Microsoft365 application.
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.
• Must be able to relate well to all kinds of people both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Must possess positive attitude to enhance a cooperative and energetic work environment.

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking and standing.
• Must be able to perform repetitive tasks such as typing for extended periods of time.
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance.
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.
• Capable of monitoring the facility and to lift up to ten (10) pounds.
• Must be able to ascend and descend stairs daily.
• Must be able to operate a 12-15 passenger van, including ascending and descending from the front seat.
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.
• Work will be performed in an office environment with fluctuating temperatures.

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

Job Summary 

The role of the Dishwasher is to aid in maintaining cleanliness standards in Sanford Behavioral Health’s kitchen and dining area by clearing and washing dishes.  This position also assists in maintaining an orderly kitchen and maintaining compliance with all Federal, State and Local regulations. 

Role and Responsibilities 

• Washes and sanitizes dishes, glassware, utensils, pots, and pans using the commercial dishwasher machine or by hand, if needed. 
• Removes trash throughout the kitchen and dining area and brings trash to the outside bins. 
• Delivers prepared food to various units throughout the Sanford West facility. 
• Assists with the set up and break down of meal service.   
• Assists with stocking refrigerators and dry inventory. 
• Assists the Executive Chef with maintaining the cleanliness of the kitchen by performing opening and closing cleaning tasks on a daily, weekly, and monthly basis.  
• Cleans surfaces and floors throughout the kitchen and dining areas. 
• Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Adheres to the established Code of Ethics, Standards of Practice, Person Centered Philosophy, and employee handbook. 
• Observes and respects patients’ individual rights and confidentiality. 
• Performs other duties as assigned. 
• Qualifications and Education Requirements 
• High School Diploma or equivalent, required. 

Knowledge/Skills/Abilities

• Ability to communicate effectively, make appropriate decisions, and self-motivate. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Knowledge and understanding of basic health and safety regulations. 
• Ability to demonstrate time management and organization skills.  
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Ability to demonstrate professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  

Physical Requirements 

• Prolonged periods of standing and walking is required (8+ hours). 
• Must be able to lift 15 pounds or more, with assistance. 
• Must be able to perform kitchen-related tasks (i.e. using a commercial-grade dishwasher, cleaning, doing dishes, handling knives while doing dishes, etc.) 
• Must be able to clearly express and exchange ideas by means or spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations. 
• Must be able to ascend and descend stairs daily. 
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.  
• Work will be performed in a kitchen environment with fluctuating temperatures.  

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

The Business Development Representative/Community Outreach Liaison is responsible for establishing, developing, and growing the assigned territory and specific accounts on behalf of Sanford Behavioral Health. This role will design, develop, implement, and execute strategies and tactics driving screenings and admissions to Sanford. 

Role and Responsibilities 

• Exceeds performance targets by engaging key market segments, including physicians, practitioners, hospitals, EAPs, advocacy groups, and others through various communication methods (appointments, calls, emails, events). 
• Builds and nurtures a professional referral network. 
• Generates new referrals and maintains relationships with existing clients through effective prospecting and follow-up. 
• Coordinates communication, facility tours, event planning, and business development activities. 
• Promotes and follows up on events to attract new prospects and maximize opportunities. 
• Develops sales routes to optimize time, travel, and meet sales activity expectations. 
• Plans and executes special events to support territory-specific strategies. 
• Works with directors to create tailored business development plans. 
• Logs sales activities in Customer Relationship Management (CRM) software and prepares strategic business plans for new and existing accounts. 
• Participates in required staff development and training. 
• Adheres to the Code of Ethics, Standards of Practice, and employee handbook. 
• Maintains a positive attitude to promote a collaborative work environment. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s degree in business administration or related field, preferred. 
• One year of recent experience in performance driven sales, event planning and business development setting, required. 
• Experience in account development and proven ability to close sales, required. 
• Unrestricted Michigan driver’s license, required. 

Knowledge/Skills/Abilities

• Must have a solid understanding of consultative and solutions focused selling. 
• Demonstrates ability to bring insights to customers. 
• Must have an aptitude for large account management: managing gatekeepers, influencing multiple decision makers, and understanding the complexities of a transaction. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy and Values. 
• Demonstrates ability to identify resources and learn quickly when facing new problems or in obtaining new information; quickly grasps the essence and the underlying concepts. 
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing. 
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition. 
• Demonstrates an ability to listen attentively and actively; has the patience to hear people out; can accurately restate the opinions of others, even when the parties disagree. 
• Must be able to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. 
• Must be effective in a variety of formal presentation settings: one-on-one, small, and large groups, with peers and direct reports. 
• Must be able to deal with concepts and complexity comfortably and effectively. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Must possess good time management skills, be detail oriented, thorough, conscientious, empathetic, and willing to provide the highest level of customer service in all interactions. 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer or driving a vehicle. 
• Prolonged periods of standing and walking. 
• Must be able to lift 15 pounds. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

The Admissions Specialist is responsible for responding to inbound calls, web submissions, text messages and assisting with all inquiries.  This position is also responsible for helping prospective patients navigate the beginning stages of their treatment process.  The Admissions Specialist will work directly with patients, families, and professionals to facilitate the patient’s admission, including documentation. 

Role and Responsibilities 

• Answers inquiry calls efficiently and courteously. 
• Appropriately documents all calls, texts, emails, web forms, etc. 
• Coordinates and schedules prospective patient’s admissions. 
• Interviews “walk-ins” to establish viability for services. 
• Assists with client referrals to outside agencies by obtaining referrals from the Business Development team, as needed.  
• Coordinates communications and admission activities between medical staff, nursing staff, billing and any other units that have a vested interest in the admission. 
• Develops financial packages and agreements for the new client, as needed. 
• Maintains and updates lead database to ensure quality lead follow ups.  
• Maintains a waitlist for potential patients, as needed. 
• Performs intakes with medical staff which include obtaining breathalyzers, urine screens, and going over information about treatment options, insurance, and general program information.  
• Ensures patients understand the admissions process.  
• Ensures all intake workflow is followed and that all documents required for treatment and billing are signed by the client at intake (i.e., consent to treat, release of information, etc.) and ensures that client medical records and intake paperwork is uploaded and documented within the client’s Electronic Medical Record (EMR) profile timely.  
• Understands and complies with HIPAA laws and regulations. 
• Collaborates with billing department to request a Verification of Benefits (VOB).  
• Communicates the information provided by VOB to patients/families and other staff members who have a need to know. 
• Works with the Marketing Department on admissions efforts and provides data, as needed. 
• Facilitates coordination of benefits, as needed. 
• Provides timely communication and serves as an informational resource for patients and their families. 
• Works efficiently with clinical and medical team to secure admits and maintain admission protocol. 
• Communicates and tracks patient LOC changes. 
• Provides mentoring with other admissions staff members, including but not limited to, “on call” or after hour admissions staff needs.   
• Follows up as needed and ensures consistent communication is being maintained with appropriate staff regarding leads being worked on. 
• Initiates requests for Single Case Agreements and provides necessary patient information for establishing care. 
• Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Adheres to the established Code of Ethics, Standards of Practice, Person Centered Philosophy and employee handbook.  
• Possess a positive attitude to enhance a cooperative and energetic work environment.  
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information through adherence to HIPAA laws and regulations. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s Degree in social work or a Human Services field, preferred.  
• Experience with mental health/ substance abuse treatment and(or) experience in the medical field, preferred.  
• High school diploma or equivalent, required.  
• 2-4 years of sales and customer service experience, required.  
• 2 years’ experience in recovery treatment, required.  

Knowledge/Skills/Abilities

• Knowledge relating to substance use disorders and risk associated with withdrawal symptoms. 
• Basic medical knowledge as it relates to mental health, medication, methods of substance abuse treatment, medication assisted treatment (MAT), vitals, diagnosis.  
• Knowledge of trauma informed care and crisis intervention. 
• Knowledge of HIPAA laws and regulations.  
• Basic knowledge of insurance billing/policies/processes. 
• Ability to work with patients and their families during high stress situations. 
• Ability and willingness to discuss finances, payments, and collections with patients and their families. 
• Ability to perform basic math skills like percentages, addition, subtraction, multiplication, division, and conversions. 
• Ability to understand insurance contracts, rates, and billing codes as it relates to admissions. 
• Understanding of basic medical terms, conditions, treatments, medications, etc. as it relates to substance abuse treatment, eating disorder, mood and anxiety disorder, and detox.  
• Knowledge of Microsoft Office products.   
• Ability to use advanced written and verbal communication skills.  
• Ability to multitask and work in a fast-paced environment. 
• Ability to be self-sufficient and a self-starter. 
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Ability to demonstrate professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 15 pounds. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

The Business Development Representative/Community Outreach Liaison is responsible for establishing, developing, and growing the assigned territory and specific accounts on behalf of Sanford Behavioral Health. This role will design, develop, implement, and execute strategies and tactics driving screenings and admissions to Sanford.

Role and Responsibilities 

• Exceeds performance targets by engaging key market segments, including physicians, practitioners, hospitals, EAPs, advocacy groups, and others through various communication methods (appointments, calls, emails, events). 
• Builds and nurtures a professional referral network. 
• Generates new referrals and maintains relationships with existing clients through effective prospecting and follow-up. 
• Coordinates communication, facility tours, event planning, and business development activities. 
• Promotes and follows up on events to attract new prospects and maximize opportunities. 
• Develops sales routes to optimize time, travel, and meet sales activity expectations. 
• Plans and executes special events to support territory-specific strategies. 
• Works with directors to create tailored business development plans. 
• Logs sales activities in Customer Relationship Management (CRM) software and prepares strategic business plans for new and existing accounts. 
• Participates in required staff development and training. 
• Adheres to the Code of Ethics, Standards of Practice, and employee handbook. 
• Maintains a positive attitude to promote a collaborative work environment. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s degree in business administration or related field, preferred. 
• One year of recent experience in performance driven sales, event planning and business development setting, required. 
• Experience in account development and proven ability to close sales, required. 
• Unrestricted Michigan driver’s license, required. 

Knowledge/Skills/Abilities

• Must have a solid understanding of consultative and solutions focused selling. 
• Demonstrates ability to bring insights to customers. 
• Must have an aptitude for large account management: managing gatekeepers, influencing multiple decision makers, and understanding the complexities of a transaction. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy and Values. 
• Demonstrates ability to identify resources and learn quickly when facing new problems or in obtaining new information; quickly grasps the essence and the underlying concepts. 
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing. 
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition. 
• Demonstrates an ability to listen attentively and actively; has the patience to hear people out; can accurately restate the opinions of others, even when the parties disagree. 
• Must be able to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. 
• Must be effective in a variety of formal presentation settings: one-on-one, small, and large groups, with peers and direct reports. 
• Must be able to deal with concepts and complexity comfortably and effectively. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Must possess good time management skills, be detail oriented, thorough, conscientious, empathetic, and willing to provide the highest level of customer service in all interactions. 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer or driving a vehicle. 
• Prolonged periods of standing and walking. 
• Must be able to lift 15 pounds. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

Please note that this position has remote/hybrid capability.

The role of the Assistant Cook is aid in meal preparation and service alongside the Executive Chef. Additional duties include training culinary team members, aid in inventory ordering, and assisting with grocery runs or meal portioning for the Eating Disorder unit, as needed. 

Role and Responsibilities 

• Prepares meals for the clients and staff, including meals for special events, private dinners, breakfast service, and beverage service according to menus, special dietary or nutritional restrictions, or numbers of portions to be served.  
• Assists with meal portioning in the Eating Disorder unit, as needed. 
• Delivers meals through the presentation of individual plating, family style and buffet style.  
• Assists with ordering and obtaining groceries for the Eating Disorder residential unit by using a company vehicle, as needed. 
• Sets up and breaks down meal service which includes cleaning up dishes and the kitchen.   
• Begins meal prep for set-up the following day.  Assists with stocking refrigerators and inventory at all facilities. 
• Assists the Executive Chef with special event planning, as needed. 
• Monitors and records food temperatures to ensure food safety. 
• Assists the Executive Chef with maintaining the cleanliness of the kitchen by performing opening and closing cleaning tasks on a daily, weekly, and monthly basis.  
• Ensures standards are maintained in residential facilities within the kitchen as well as the food and beverage storage areas, including wearing a designated uniform to ensure safety and cleanliness standards. 
• Ensures inventory and ordering is completed weekly. 
• Communicates discrepancies with inventory to the Executive Chef, as needed. 
• Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Adheres to the established Code of Ethics, Standards of Practice, Person Centered Philosophy, and employee handbook. 
• Observes and respects patients’ individual rights and confidentiality. 
• Provides extensive training of newly hired or assigned culinary staff. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• High School Diploma or equivalent, required. 
• SERV Safe Food Certified, preferred. 
• Valid Driver’s License, required.  
• First Aid and CPR Certified, preferred. 

Knowledge/Skills/Abilities

• Ability to communicate effectively, make appropriate decisions, and self-motivate. 
• Ability to pay attention to details. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Knowledge and in-depth understanding of food health and safety regulations. 
• Ability to demonstrate exceptional time management and organization skills.  
• Ability to prepare food using a wide range of kitchen ingredients and equipment. 
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Ability to demonstrate professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  
• Must possess positive attitude to enhance a cooperative and energetic work environment. 

Physical Requirements 

• Prolonged periods of standing and walking is required (8+ hours). 
• Must be able to lift 50 pounds or more, with assistance. 
• Must be able to perform kitchen-related tasks (i.e., using knives, using commercial-grade kitchen machinery, reading, and following recipes, cleaning, and doing dishes, etc.) 
• Must be able to clearly express and exchange ideas by means or spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily. 
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.  
• Work will be performed in an environment with fluctuating temperatures.  

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

The Business Development Representative/Regional Community Outreach Liaison is responsible for establishing, developing, and growing the assigned territory and specific accounts on behalf of Sanford Behavioral Health. This role will design, develop, implement, and execute strategies and tactics driving screenings and admissions to Sanford. Assigned territory will be Chicago, IL

Role and Responsibilities 

• Exceeds performance targets by engaging key market segments, including physicians, practitioners, hospitals, EAPs, advocacy groups, and others through various communication methods (appointments, calls, emails, events). 
• Builds and nurtures a professional referral network. 
• Generates new referrals and maintains relationships with existing clients through effective prospecting and follow-up. 
• Coordinates communication, facility tours, event planning, and business development activities. 
• Promotes and follows up on events to attract new prospects and maximize opportunities. 
• Develops sales routes to optimize time, travel, and meet sales activity expectations. 
• Plans and executes special events to support territory-specific strategies. 
• Works with directors to create tailored business development plans. 
• Logs sales activities in Customer Relationship Management (CRM) software and prepares strategic business plans for new and existing accounts. 
• Participates in required staff development and training. 
• Adheres to the Code of Ethics, Standards of Practice, and employee handbook. 
• Maintains a positive attitude to promote a collaborative work environment. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s degree in business administration or related field, preferred. 
• One year of recent experience in performance driven sales, event planning and business development setting, required. 
• Experience in account development and proven ability to close sales, required. 
• Unrestricted Michigan driver’s license, required. 

Knowledge/Skills/Abilities

• Must have a solid understanding of consultative and solutions focused selling. 
• Demonstrates ability to bring insights to customers. 
• Must have an aptitude for large account management: managing gatekeepers, influencing multiple decision makers, and understanding the complexities of a transaction. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy and Values. 
• Demonstrates ability to identify resources and learn quickly when facing new problems or in obtaining new information; quickly grasps the essence and the underlying concepts. 
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing. 
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition. 
• Demonstrates an ability to listen attentively and actively; has the patience to hear people out; can accurately restate the opinions of others, even when the parties disagree. 
• Must be able to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. 
• Must be effective in a variety of formal presentation settings: one-on-one, small, and large groups, with peers and direct reports. 
• Must be able to deal with concepts and complexity comfortably and effectively. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Must possess good time management skills, be detail oriented, thorough, conscientious, empathetic, and willing to provide the highest level of customer service in all interactions. 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer or driving a vehicle. 
• Prolonged periods of standing and walking. 
• Must be able to lift 15 pounds. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

 Sanford is one of the only facilities in the region offering detox, residential, and outpatient services all on a single innovative campus — which means our nurses gain broad, meaningful experience and the chance to grow right where they are. 

 Compensation & Benefits 

• Pay: $36–$40/hr depending on experience 
• Competitive shift premiums 
• Health, dental, and vision insurance (full-time employees) 
• Paid time off (PTO) 
• 12-hour shifts, 7:00 AM – 7:00 PM 
• FT, PT, and PRN positions available — we’ll find the right fit for you 

 What Makes Sanford Different 

• An all-in-one behavioral healthcare campus with multiple levels of care under one roof 
• A genuinely supportive environment where staff wellbeing is taken seriously 
• Real opportunity to grow your career within a growing organization 
• A multidisciplinary team model where every voice — including yours — matters 

 What You’ll Do 

You’ll be an essential part of each patient’s treatment experience, providing around-the-clock nursing care to individuals receiving treatment for: 

•  Substance use disorders (including detox and withdrawal management) 
• Eating disorders 
• Mental health diagnoses 

 Day-to-day responsibilities include: 

•  Conducting assessments and monitoring medical stability throughout the shift 
• Administering medications, including narcotics, using sound clinical judgment 
• Utilizing standardized tools including CIWA, COWS, and RASS scales 
• Communicating client concerns and changes in condition to providers 
• Documenting thoroughly in the electronic medical record (EMR) system 
• Supporting clients through de-escalation and therapeutic engagement 
• Performing blood draws, urinalysis collection, and vital signs as ordered 
• Completing admission and discharge paperwork 
• Participating in treatment team meetings and monthly nursing meetings 

Qualifications 

• Active RN or LPN license in Michigan (required) 
• Current CPR/BLS Certification (required) 
• Prior experience in substance use disorder or eating disorder treatment (preferred) 
• >span class="NormalTextRun SCXW92633995 BCX0">, critical thinking, and time management skills 
• Proficiency with EMR systems and general computer programs 

Physical Requirements 

>span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW92633995 BCX0">lift up to 45 lbs, safe handling of biohazardous materials, and stair use. Reasonable accommodations will be made in accordance with ADA requirements. 

Sanford Behavioral Health is proud to be an equal opportunity employer. Come grow with us.

The role of the Facilities Support position is to ensure that building services meet the needs of staff and clients within a location. This includes general building repairs, plumbing/electrical upkeep, preventative maintenance, safety and hazard inspections, and groundskeeping. Responsible to document all procedures within a timely manner to ensure a clean and safe environment.  

Role and Responsibilities 

• Acts as liaison between supervisor, co-workers, and outside contractors to ensure that any maintenance or facility needs is completed timely, is cost effective, and is correctly completed. 
• Performs general maintenance as necessary. 
• Measures, cuts, and installs building materials using hand and power tools. 
• Assists in maintaining complete lawn care during the growing season. 
• Assists with planting of trees, bushes, flowers, etc. and other landscaping needs. 
• Completes snow removal tasks such as shoveling sidewalks, steps, and doorways as needed during winter months. 
• Documents procedures and work completed in an accurate and timely manner. 
• Ensures proper care, maintenance and safe use of equipment and supplies. 
• Ensures work areas are kept orderly, clean, and safe. 
• Ensures that all services are provided in accordance with legal specifications, codes, organizational policy, and compliance requirements. 
• Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Communicates with other departments on facility needs that may arise. 
• Adheres to the established Code of Ethics, Standards of Practice, Person Centered Philosophy and employee handbook. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• A High School Diploma or equivalent required. 
• At least two years of related experience required. 

Knowledge/Skills/Abilities 

• Ability to work outside when required. 
• Demonstrates respect for client confidentiality and adheres to HIPAA rules and regulations. 
• Ability to safely operate hand, power, and yard tools. 
• Attention to detail, efficient time-management skills. 
• Excellent verbal and written communication skills. 
• Proficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs. 
• Excellent organizational skills and attention to detail. 
• Ability to perform well in a fast-paced environment. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  
• Ability to relate well to all kinds of people both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.  
• Demonstrates a positive attitude to enhance a cooperative and energetic work environment. 

Physical Requirements 

• Prolonged periods of standing and/or walking (6+ hours). 
• Must be able to lift 75 pounds, with assistance. 
• Must be able to perform repetitive tasks  through the use of tools required to complete various maintenance related tasks for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

The Clinical Manager for the JOHN First Responders and Veterans program serves as the primary clinical leader and manager for clinical programming across all levels of care. This role provides clinical oversight, staff supervision, and operational leadership to ensure high-quality, evidence-based treatment for veterans, first responders, and individuals experiencing trauma-related and co-occurring behavioral health disorders. 

Clinical Manager is responsible for managing clinical staff, overseeing clinical operations, and collaborating with interdisciplinary partners to promote patient safety, program effectiveness, and continuity of care. This role requires advanced clinical expertise in eating disorders, strong leadership and decision-making skills, and a deep understanding of multidisciplinary treatment models. 

Clinical & Program Leadership 

• Provide leadership and oversight of day-to-day clinical operations across the continuum of care. 
• Ensure adherence to clinical guidelines, patient safety standards, ethical practice, and evidence-based treatment models. 
• Provide oversight of individualized treatment planning and ensure clinical interventions align with best practices in trauma care. 
• Serve as the primary clinical escalation point for complex cases, safety concerns, and clinical decision-making. 
• Support appropriate transitions between levels of care in collaboration with the interdisciplinary team. 

Staff Management & Supervision 

• Directly supervise and manage clinical staff, including therapists and other assigned clinical team members.  
• Conduct regular individual supervision, provide clinical guidance, and support professional development of staff. 
• Review and approve employee timecards, PTO requests, schedules, and attendance records while ensuring appropriate staffing coverage and compliance with organizational policies. 
• Monitor staff productivity, documentation timeliness, attendance, and overall performance expectations. 
• Complete performance evaluations, establish annual goals, and address performance concerns in collaboration with Human Resources. 
• Participate in recruitment, hiring, onboarding, training, and retention of clinical staff. 
• Assign primary therapists for new admissions and adjust caseload distribution as needed. 
• Observe clinical groups and individual sessions to support quality assurance, coaching, and skill development. 

Interdisciplinary Collaboration 

• Lead interdisciplinary collaboration with psychiatry, nursing, dietetics, admissions, resident support staff, and other stakeholders. 
• Serve as a liaison between the program and internal leadership, ensuring clear communication and alignment. 
• Coordinate with external providers, including outpatient clinicians and medical providers, to support continuity of care. 
• Facilitate family education and involvement as clinically appropriate. 

Program Development, Quality & Compliance 

• Oversee implementation and ongoing refinement of trauma-specific curricula, protocols, and programming across levels of care. 
• Monitor clinical outcomes and participate in quality improvement initiatives to enhance care delivery and program effectiveness. 
• Ensure compliance with documentation standards, HIPAA, insurance requirements, and CARF or other accrediting body standards. 
• Update and maintain related policies and procedures in collaboration with clinical leadership. 

Administrative & Professional Responsibilities 

• Ensure timely and accurate completion of all clinical documentation. 
• Promote a positive, supportive, and accountable work environment aligned with Sanford Behavioral Health’s mission and values. 
• Participate in staff meetings, trainings, and professional development activities. 
• Maintain active licensure and required continuing education. 

Qualifications and Education Requirements 

• Minimum of a Master’s Degree in counseling, social work, or other related degree.  
• Minimum of five (5) years of direct patient care experience working in a residential treatment setting, preferred.  
• 2+ years of prior supervisorial responsibilities preferred. 
• Demonstrated experience providing clinical services to veterans, first responders, and individuals with trauma-related disorders and substance use disorders required. 

 Knowledge/skills/abilities 

• Comprehensive knowledge of PTSD & substance use and their diagnostic criteria as defined by the Diagnostic and Statistical Manual of Mental Disorders (DSM-5).  
• Comprehensive knowledge and experience regarding the clinical treatment of first responders and veterans.  
• Leader in interdisciplinary collaboration with professionals such as psychiatrist, social workers, dieticians, and other support staff 
• Proficient in the delivery of patient centered care that encompasses empathy, advocacy, and clear and supportive communication with patients and families 
• Effective leader amidst psychiatric and medical crises, including suicide risk assessment and management 
• Coordinates transition to higher level of care that is safe, cost effective, and prioritizes patient treatment needs 
• Familiarity of nutritional rehabilitation and meal planning and titration processes 
• Understanding of local and national regulations for residential treatment programs 
• Familiarity and implementation of CARF accrediting body standards 
• Acknowledgement and awareness of trauma’s impact on the patient and their care, and application of trauma informed care principles (Safety, Trust, Peer Support, Mutuality, Empowerment, Cultural/Gender issues) 
• Provides a culture of mutual respect, open communication, and reciprocity as it relates to team engagement and staff development 
• Demonstrates self-awareness through reflection of personal strengths, weaknesses, feedback utilization, and continuous learning 
• Strong organizational, time management, and multi tasking skills.
• Decisive and creative problem solver with adept analytical skills 
• Enthusiastic self-starter who takes initiative and is proactive in anticipating obstacles before they arise to best mitigate risk and negative outcomes 
• Easily adapts to high stress situations 
• Promotes inclusivity among the team through empathy, mutual respect, and cultural awareness. 
• Strong oral and written communication skills who easily and respectfully relates to diverse cultural, gender, and ethnic populations
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values. 

 Physical Requirements 

• Periods of sitting at a desk and working on a computer. (5+ hours) 
• Prolonged periods of standing and walking may be required (1-3 hours). 
• Must be able to lift 35 lbs. 
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.   
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

Job Summary 

The RSS Supervisor is responsible for providing operational leadership, supervision, and strategic oversight of Resident Support Specialists (RSS) and Lead RSS staff across Sanford Behavioral Health's residential and supportive living programs. This role ensures the delivery of high-quality, patient-centered support services by maintaining appropriate staffing levels, fostering a positive and accountable team culture, and promoting excellence in safety, compliance, and patient experience. 

The RSS Supervisor oversees recruitment, onboarding, training, performance management, retention, scheduling, and professional development of the RSS team. This position partners closely with clinical, medical, and operational leaders to support a therapeutic and recovery-focused milieu while ensuring staffing models align with census, patient acuity, and organizational goals. The RSS Supervisor is responsible for monitoring team performance metrics, identifying workflow improvements, developing standard operating procedures, ensuring adherence to CARF standards and organizational policies, and leading quality improvement initiatives. 

As a member of the leadership team, the RSS Supervisor participates in the Administrator On Call rotation, provides guidance during critical incidents and operational challenges, conducts root cause analyses, and serves as a key resource for staff support and problem-solving. This role requires flexibility to provide evening, night, weekend, and direct coverage support as needed to ensure safe and effective operations across all residential programs. 

Role and Responsibilities 

Drives culture and accountability within the RSS team, modeling professionalism, teamwork, and adherence to Sanford values 

Provides ongoing coaching, mentorship, and real-time feedback to Resident Support Specialists to ensure interactions with clients reflect Sanford's clinical philosophy, trauma-informed care principles, professional boundaries, de-escalation techniques, and recovery-oriented best practices 

Identifies workflow inefficiencies and develops process improvements and SOPs to enhance operations and patient experience 

Handles staff scheduling for Resident Support Specialists in residential and supportive living programs at Sanford West. 

Oversees non-clinical resident programming and engagement opportunities, ensuring activities support a positive treatment experience, recovery-oriented environment, and overall client satisfaction. 

Coordinates resident activities, excursions, volunteers, family engagement events, and community partnerships, ensuring appropriate staffing, transportation, safety considerations, budgeting, and required documentation. 

Collaborates with Clinical Leadership to coordinate satisfaction surveys, assessments, and other client feedback initiatives, reviewing results to identify opportunities to enhance the client experience and improve program quality. 

Conducts routine EMR audits and monitors documentation compliance, ensuring required documentation, signatures, acknowledgments, and other non-clinical records are complete, accurate, and completed within established timeframes. 

Assists with developing and implementing action plans to address client concerns, strengthen resident programming, improve documentation compliance, and enhance client satisfaction outcomes 

Responsible for staffing model alignment with census (ADC), adjusting staffing levels to meet patient acuity, safety, and budget needs 

Tracks and evaluates RSS team performance metrics (e.g., incident rates, documentation compliance, call-ins, turnover trends) and implements improvements 

Conducts formal performance evaluations for Resident Support Specialists (RSS) and Lead RSS staff, including ongoing coaching, feedback, and development planning 

Provides direct oversight, leadership, and support to the Lead RSS team, ensuring consistency in expectations, communication, and delegation across all residential programs 

Leads recruitment, hiring, and onboarding efforts for RSS and Lead RSS positions in partnership with HR and leadership 

Included in the Administrator on Call rotation with the leadership team.  

Evening, nights and weekend availability required as needed for coverage or team support.  

Implements and maintains retention strategies, including engagement, recognition, and professional development opportunities to reduce turnover 

Initiates and manages disciplinary actions in alignment with HR policies, including coaching plans, written warnings, and performance improvement plans (PIPs) 

Oversees and ensures execution of a comprehensive training program for RSS and Lead RSS staff, including onboarding, annual competencies, safety drills, and ongoing skill development 

Monitors staff competency and adherence to policy, including CARF standards, safety protocols, and EMR documentation expectations 

Steps in and provides coverage in the absence of Resident Support Specialists, as needed. 

Supports RSS and Lead RSS with residential and detox milieu challenges, in partnership with the clinical and medical teams. 

Tracks critical incident reports and completes root cause analysis on ones submitted by RSS team.  

Qualifications and Education Requirements 

Understanding of residential treatment programming, required 

2+ years of behavioral healthcare experience, required 

3+ years of leadership experience,  

Knowledge/Skills/Abilities 

Leadership skills, innovative mind set and ability to navigate EMR efficiently and effectively.  

Communication skills, self-motivation, organizational skills, critical thinking, and good decision-making abilities. 

Physical Requirements 

Prolonged periods of sitting at a desk and working on a computer. 

Must be able to lift 15 lbs. 

Must be able to perform repetitive tasks such as typing for extended periods of time. 

Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 

Must be able to ascend and descend stairs daily.   

Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 

Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 

Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position satisfactorily.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing.