Responsibilities Include: 

• Provides support for carrying out overall program treatment and adherence to unit rules, local, state and accreditation regulations and standards. 
• Orients clients to treatment through introductions, tours, etc.  
• Provides individual and group counseling, didactic and process groups, family therapy sessions, and overall case management of residential and outpatient clients.  
• Processes and documents referrals, psychosocial assessments, individualized treatment plans, treatment plan reviews and updates, progress notes, utilization reviews, transition and discharge plans, and continuing care plans. 
• Provides education to clients and families about behavioral health treatment and recovery options.  
• Maintains all files and records to a level that meets quality assurance standards.  
• Monitors the needs of clients, including the need for inter-agency referrals and follow-ups.  
• Provides continued support for alumni, as needed.  
• Assists in the support, orientation, and training of interns, contract and newly hired staff. 
• Ensures maintenance of client rights, health, welfare, and safety by providing support to all team members and by maintaining continuity of quality care.  
• Makes client referrals for ongoing care, including times where this is a need for medical and crisis care.  
• Stays up to date on professional licenses and all necessary continuing education and supervision, as required.  
• Presents professionally to the public when representing Sanford Behavioral Health. 
• Completes timely client reviews for insurance purposes. 
• Advocates for insurance coverage through timely and thorough communication with third-party billing companies. 
• Participates in staff development and training, including staff meetings, in-service training and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Ensures that all documentation of services is completed within 24 hours of services being rendered.  
• Maintains strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Adheres to established Code of Ethics, Standards of Practice, Patient Centered Philosophy, and employee handbook. 
• Participates in weekend rotations. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Master’s degree in social work or other related degree, required. 
• Limited Licensed Psychologist, Licensed Mental Health Professional, Licensed Professional Counselor or equivalent with appropriate licensure and/or certification with the state of Michigan, required.  
• SPADA, CADC, or CAADC certification or working toward the development of certification, required for Substance Use Disorder. 
• Dialectical Behavior Therapy (DBT) certification, preferred. 
• Two (2) years of experience with extensive knowledge of mental health issues, substance use disorders, or eating disorders, and best practices for psychological treatment, preferred. 

Knowledge/Skills/Abilities

• Skilled in oral and written communication, self-motivation, leadership, and decision-making. 
• Working knowledge of case management. 
• Ability to work with a team milieu approach to the treatment clients.  
• Knowledge of community resources.  
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Must have analytical skills and creative problem-solving skills. 
• Ability to interact with different levels within the organization as well as a broad population of clients. 
• Knowledge in the field of behavioral health. 
• Knowledge of counseling theories and interpersonal dynamics.  
• Ability to work within a team setting and create an environment where all are valued and work together cohesively. 
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.  

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Capable of monitoring the facility and grounds, including the ability to ambulate up and down stairs. and to lift up to ten (10) pounds. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

The role of the Resident Support Specialist is to supervise clients and assist with day-to-day operations on the substance use disorder (SUD) unit. This role conducts safety checks and is responsible for independently managing a community setting for clients. 

Full-time & part-time available. Base hourly pay is $15.76-$18.80.

Competitive shift differentials:

Monday-Friday 3pm-11pm: $2.00
Saturday & Sunday 3pm-11pm: $3.75
Sunday-Thursday 10:30pm-8:30am: $2.50
Friday & Saturday 10:30pm-8:30am: $5.00
Saturday & Sunday 8:00am-4:00pm: $2.25

Role and Responsibilities 

• Manages a residential setting for clients.
• Ensures client participation in varied recreational and recovery activities.
• Assists with intake and orientation for new clients.
• Performs client transfers and discharges.
• Ensures all client belongings are approved and compliant with the written safety policy.
• Administers medication and completes vital signs as prescribed by the provider in accordance with medical procedures.
• Communicates medical concerns with the medical team.
• Provides transportation to recovery meetings, recreational activities, and other pre-planned outings.
• Participates in outside and in-house recovery meetings, groups, and activities.
• Completes applicable documentation and shift notes in the electronic medical record (EMR).
• Assists with conflict resolution among clients and is prepared to intervene, as required.
• Performs housekeeping duties, including room flips, trash removal, stocking inventory, vacuuming, mopping, etc.
• Conducts 60 min/30 min/15 min safety checks on clients.
• Completes Handle with Care and CPR training and is willing to apply these techniques according to company policy.
• Attends training and staff meetings, as required.
• Cooperates with and shows respect to direct co-workers, members of the interdisciplinary team, the community, volunteers, and visitors.
• Transports clients to 12 step meetings, recreational activities, and other outings during assigned residential shift hours.
• Leads a gratitude group and facilitates recovery meetings, as needed.
• Facilitates a breathalyzer and obtains a urine sample for drug screening.
• Performs belonging searches after outings and passes.
• Communicates end of shift notes with appropriate staff members at the start and end of the shift.
• Prepares critical incident reports and disseminates them to the appropriate staff/managers, as needed.
• Observes and respects clients’ individual rights and confidentiality by adhering to HIPAA guidelines.
• Maintains compliance with policy rules and regulations, health and safety requirements, and adheres to Sanford’s code of conduct, employee handbook, and standards of practice.
• Assists in other units/departments when there are changes in census or staffing shortages, as needed.
• Performs other duties as assigned.

Qualifications and Education Requirements 

• High School Diploma or higher education, required.
• Associate degree in behavioral science or related field, preferred.
• Unrestricted Driver’s License, required.
• Current certification in CPR/AED and First Aid, preferred.

Knowledge/Skills/Abilities

• Knowledge of the field of chemical dependency, eating disorders, and/or mental health.
• Attention to detail and efficient time-management skills.
• Experience with conflict resolution.
• Medication administration experience and proficiency.
• Effective communication skills, self-motivation, and good decision-making ability.
• Crisis management and de-escalation skills.
• Knowledge of suicide and self-harm and behaviors.
• Ability to adhere to and knowledge of all HIPAA guidelines.
• Knowledge of electronic medical records (EMR) and ability to document in the EMR.
• Working knowledge or ability to learn the Microsoft365 application.
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.
• Must be able to relate well to all kinds of people both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Must possess positive attitude to enhance a cooperative and energetic work environment.

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking and standing.
• Must be able to perform repetitive tasks such as typing for extended periods of time.
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance.
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.
• Capable of monitoring the facility and to lift up to ten (10) pounds.
• Must be able to ascend and descend stairs daily.
• Must be able to operate a 12-15 passenger van, including ascending and descending from the front seat.
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.
• Work will be performed in an office environment with fluctuating temperatures.

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

Job Summary 

The role of the RN/LPN in Sanford’s Veteran and First Responder program is to assess and identify clients’ needs, then implement and monitor the patient’s medical plan and treatment. This position ensures that patient care is being conducted according to policies and standards set by Sanford Behavioral Health. This role is also responsible for establishing a positive and trusting rapport with Veteran and First Responder clients. As a nurse, this position will provide high-quality, client-centered care to Veterans and Frist Responders struggling with behavioral health and substance abuse challenges. 

Night shift Available (3rd shift 7pm - 7am)! 

Role and Responsibilities 

• Understanding the unique challenges and culture of Veterans and First Responders. 
• Ensures clients remain medically stable and continuously assesses appropriate level of care using level of care guidelines. 
• Trains, supports, and communicates with resident support specialists on medication administration as well as with other job functions.  
• Communicates client concerns to the provider daily, which includes but is not limited to, acute withdrawal symptoms, medication effectiveness, medication side effects, and/or abnormal vital signs.  
• Works closely with interdisciplinary treatment team to ensure client safety and comfort.  This includes clinicians, safety officers, recovery technicians, resident support specialists, and administration. 
• Performs daily assessments on residential clients regarding their substance use disorder, mental health illness, eating disorder, or other medical concerns that may arise.  
• Identifies medical parameters that require additional intervention, or staffing with provider, including laboratory values, vital signs, and one-on-one conversation or observation of behavior.  
• Assesses client suicidality and possibility of danger to self or others.  
• Provides effective communication by directing clients in a clear, concise, and informative manner.  
• Safely administers medications, including narcotics through identifying mechanism of action, contraindications, and interactions of medications used to treat alcohol and drug withdrawal. 
• Educates clients on medications, as needed. 
• De-escalates clients and therapeutically responds to clinical signs/symptoms of withdrawal including increased anxiety, irritability, agitation, and aggression while maintaining professional boundaries and fostering a trusting nurse to client relationship.  
• Utilizes an electronic medical record (EMR) system for all documentation.  
• Obtains appropriate orders from the provider and submits e-prescriptions as needed for all clients. 
• Completes documentation and medication ordering in a timely manner. 
• Works with local emergency departments on coordinating care and incoming transfers. 
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. 
• Meets regularly with the interdisciplinary team to discuss client treatment. 
• Counts all controlled medications every shift and logs appropriately in the medication log. 
• Ensures all orders from providers are carried out and any information about clients and their wellbeing is promptly and clearly communicated to providers as well as during treatment team meetings. 
• Completes admission and discharge paperwork.   
• Assists in other units/departments when there are changes in census, staffing or a need for a higher level of care than what current staffing can provide, as needed.  
• Transports clients using a company vehicle when other staff members are unavailable. 
• Performs blood draws, as ordered by the provider. 
• Collects samples for urinalysis and urine drug screens. 
• Obtains vital signs or orthostatic vital signs, as needed. 
• Attends and stays up to date on trainings and policies, like Handle With Care, Basic Life Support (BLS), and HIPAA. 
• Adheres to the established Code of Ethics, Standards of Practice, Patient Centered Philosophy and employee handbook.  
• Keeps professional license current and in good standing with the state of Michigan. 
• Actively engages with the milieu during periods of downtime. 
• Works collaboratively and autonomously to provide 24/7 nursing care to clients experiencing acute mild to severe signs and symptoms of withdrawal from alcohol and drugs with medical and psychiatric co-morbidities using critical thinking, nursing judgment and standardized assessments including Clinical Opiate Withdrawal (COW) and Clinical Institute Withdrawal Assessment (CIWA) scales.   
• Assesses sedation levels using standardized scales, including Richmond Agitation-Sedation Scale (RASS).   
• Determines appropriate level of care using American Society of Addiction Medicine (ASAM) care guidelines.  
• Conducts alcohol or other drug-focused nursing assessments at time of admission communicating any medical needs or concerns to the provider.  
• Performs stability checks on all clients prior to admission to ensure they meet ASAM 3.7 guidelines for admission.  
• Identifies and responds to drug and alcohol intoxication including signs/symptoms of drug overdose and drug and alcohol withdrawal. 
• Identifies signs/symptoms of severe withdrawal and responds to medical emergencies calmly and safely using evidence-based practices and established protocols. These can include seizures, delirium tremens, overdose, psychosis, and suicidal ideations/attempts.  
• Educates clients on the neuroscience and process of addiction and withdrawal, including leading groups.  
• Helps with Medication Assisted Therapy (MAT) clients, as needed.  
• Facilitates Vivitrol Enrollment for all clients, as needed.  
• Attends mandatory monthly nursing meetings for continuity of care, education and implementing new processes.
• Performs other duties, as assigned. 

Qualifications and Education Requirements 

• Experience working with the Veteran/First Responder population, preferred. 
• Registered Nurse (RN) or Licensed Practical Nurse (LPN) with current licensure in Michigan, required. 
• Current CPR/BLS Certification, required. 
• Two (2) years of experience with extensive knowledge of mental health issues and substance use disorders, preferred. 
• Experience working with trauma, preferred. 
• If a Veteran, honorable discharge, required.
• Able to work night shift (7pm - 7am) 

Knowledge/Skills/Abilities

• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Knowledge of substance use disorders, eating disorders, mental health illnesses and associated treatments.  
• Ability to access substance abuse withdrawal.  
• Ability to demonstrate attention to detail and efficient time management.  
• Knowledge and proficiency in medication administration.  
• Ability to adhere to and knowledge of all HIPAA guidelines. 
• Ability to demonstrate communication skills, self-motivation, organization skills, critical thinking, and good decision-making abilities. 
• Knowledge of electronic medical records (EMR). 
• Ability to navigate various computer programs efficiently (i.e., email, SharePoint, etc.) 
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  
• Must be able to relate well to all kinds of people both inside and outside the organization; build appropriate rapport; build constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.  
• Must possess positive attitude to enhance a cooperative and energetic work environment. 
• Ability to be accountable and ability to take/give constructive feedback. 

Physical Requirements 

• Prolonged periods of standing and walking are required (4-8 hours). 
• Must be able to sit at a desk for various durations while working on a computer. 
• Must be able to lift prone patients with assistance or use of equipment. 
• Must be able to use laboratory equipment, i.e., centrifuge, phlebotomy tools, basic medical equipment, etc.  
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to safely handle biohazardous materials, i.e., blood and urine, etc. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Must be able to lift and carry medical supplies, medications, etc. weighing up to 45 pounds, as required. 
• May occasionally carry or lift items in excess of 35 pounds, with or without assistance. 
• May occasionally push/pull medical equipment of varying weights, with or without assistance. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

Hiring for full-time, 36 hours per week, 7:00am-7:00pm, with rotating weekends. Weekend day shift earns a $3.25 shift differential. 

The role of the Resident Support Specialist is to supervise clients and assist with day-to-day operations on the unit. This role conducts safety checks and is responsible for independently managing a community setting for clients. 

Role and Responsibilities 

• Manages a residential setting for clients.
• Ensures client participation in varied recreational and recovery activities.
• Assists with intake and orientation for new clients.
• Performs client transfers and discharges.
• Ensures all client belongings are approved and compliant with the written safety policy.
• Administers medication and completes vital signs as prescribed by the provider in accordance with medical procedures.
• Communicates medical concerns with the medical team.
• Provides transportation to recovery meetings, recreational activities, and other pre-planned outings.
• Participates in outside and in-house recovery meetings, groups, and activities.
• Completes applicable documentation and shift notes in the electronic medical record (EMR).
• Assists with conflict resolution among clients and is prepared to intervene, as required.
• Performs housekeeping duties, including room flips, trash removal, stocking inventory, vacuuming, mopping, etc.
• Conducts 60 min/30 min/15 min safety checks on clients.
• Completes Handle with Care and CPR training and is willing to apply these techniques according to company policy.
• Attends training and staff meetings, as required.
• Assists/Participates during recreational activities, including dining experiences.
• Adheres to the requirement to take part in assigned meal/snack portioning and support.
• Cooperates with and shows respect to direct co-workers, members of the interdisciplinary team, the community, volunteers, and visitors.
• Communicates end of shift notes with appropriate staff members at the start and end of the shift.
• Prepares critical incident reports and disseminates them to the appropriate staff/managers, as needed.
• Observes and respects clients’ individual rights and confidentiality by adhering to HIPAA guidelines.
• Maintains compliance with policy rules and regulations, health and safety requirements, and adheres to Sanford’s code of conduct, employee handbook, and standards of practice.
• Assists in other units/departments when there are changes in census or staffing shortages, as needed.
• Performs other duties as assigned.

Qualifications and Education Requirements 

• High School Diploma or higher education, required.
• Associate degree in behavioral science or related field, preferred.
• Unrestricted Driver’s License, required.
• Current certification in CPR/AED and First Aid, preferred.

Knowledge/Skills/Abilities

• Knowledge of the field of chemical dependency, eating disorders, and/or mental health.
• Attention to detail and efficient time-management skills.
• Experience with conflict resolution.
• Medication administration experience and proficiency.
• Effective communication skills, self-motivation, and good decision-making ability.
• Crisis management and de-escalation skills.
• Knowledge of suicide and self-harm and behaviors.
• Ability to adhere to and knowledge of all HIPAA guidelines.
• Knowledge of electronic medical records (EMR) and ability to document in the EMR.
• Working knowledge or ability to learn the Microsoft365 application.
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor.
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.
• Must be able to relate well to all kinds of people both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Must possess positive attitude to enhance a cooperative and energetic work environment.

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking and standing.
• Must be able to perform repetitive tasks such as typing for extended periods of time.
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance.
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.
• Capable of monitoring the facility and to lift up to ten (10) pounds.
• Must be able to ascend and descend stairs daily.
• Must be able to operate a 12-15 passenger van, including ascending and descending from the front seat.
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.
• Work will be performed in an office environment with fluctuating temperatures.

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

The Clinical Manager for the Eating Disorder (ED) continuum of care (RTC, PHP, VIOP) will provide leadership and oversight of clinical operations for the ED program. The Clinical Manager is responsible for managing the multidisciplinary team (RDNs, therapists, admissions specialists, recreational therapists, RSS) ensuring high standards of care, and working closely with patients, families, and staff to promote recovery and mental health stability among eating disorder patients. 

This role requires clinical expertise in mental health, leadership and team management skills, and a deep understanding of eating disorders and the multidisciplinary treatment model.   

Clinical Leadership Role and Responsibilities 

• Utilizing an enthusiastic and solution focused perspective, oversees day to day clinical operations of the program, ensuring adherence to clinical guidelines and patient safety standards 
• Act as the clinical leader of ED programs across the continuum, supervising and mentoring clinical staff, including RNs, RDNs, therapists, social workers, ED admission staff, RSS, and other support staff 
• Provide oversight and guidance regarding patient’s individualized treatment plans, ensuring that all staff are adhering to safe, ethical, evidenced based best practices in the treatment of EDs 
• Maintain open communication with program leadership, staff, and patients (as appropriate) to address concerns, support treatment goals, and resolve conflicts in a safe and efficient manner 
• Conduct periodic case reviews with staff to provide clinical feedback, and foster a culture of teamwork that reflects clinical excellence and patient centered care 
• Review evidenced based standardized ED practices and protocols to facilitate the development of new, and improvement of old, ED curriculum across the continuum of care to best meet the diverse needs of this specialized patient population 
• Collaborate with Human Resources to ensure all ED units are adequately staffed, and participate in the recruitment, onboarding, training, and performance evaluations of those staff 
• Participate in quality improvement initiatives, track patient outcomes, and implement necessary changes to improve care delivery and program efficiency 
• Serve as liaison between the residential program and external providers, including hospitals, primary care providers, and outpatient practitioners to ensure continuity of care 
• Facilitate family education, as appropriate, to support the treatment process, helping families understand the complexities of eating disorders 
• Provides support for carrying out overall clinical programing and adherence to rules, local, state and accreditation regulations and standards. 
• Participates in efforts to provide education in the larger community to raise knowledge and awareness about eating disorders. 
• Promotes a positive and supportive work environment that is aligned with the company’s core values. 
• Works with leadership on improving and maintaining communication systems  
• Updates and revises policies and procedures, as requested by leadership. 
• Stays up-to-date date on professional licenses and all necessary continuing education, as required. 
• Provides oversight and collaboration with clinicians to ensure appropriate transitions through all levels of care (LOC). 
• Aids clinicians in the development and augmentation of patient behavioral contracts  
• Conducts annual performance evaluations for all direct reports and works with staff to establish annual performance goals.  
• Observes staff conducting groups and/or individual sessions to assist in mentoring and training 
• Helps ensure clinical team compliance with HIPAA and CARF or other regulatory agencies and insurance standards of care. 
• Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Ensures that all documentation of services is completed within 24 hours of services being rendered.  
• Assigns new admissions to primary therapists and dieticians. 
• Adheres to established Code of Ethics, Standards of Practice, Patient Centered Philosophy and employee handbook.  
• Provides supervision and support to clients by participating in meals and snack, as needed. 

Qualifications and Education Requirements 

• Minimum of a Master’s Degree in counseling, social work, or nursing.  
• Minimum of five (5) years of direct patient care experience working in an eating disorder treatment setting, preferred.  
• 2+ years of prior supervisorial responsibilities preferred. 
• Experience working in a residential treatment setting, preferred. 

Knowledge/Skills/Abilities

• Comprehensive knowledge of eating disorders and their diagnostic criteria as defined by the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) 
• Familiarity of Health at Every Size (HAES) and Intuitive Eating treatment perspectives 
• Leader in interdisciplinary collaboration with professionals such as psychiatrist, social workers, dieticians, and other support staff 
• Proficient in the delivery of patient centered care that encompasses empathy, advocacy, and clear and supportive communication with patients and families 
• Effective leader amidst psychiatric and medical crises, including suicide risk assessment and management 
• Coordinates transition to higher level of care that is safe, cost effective, and prioritizes patient treatment needs 
• Awareness of the varied medical complications that may arise with the treatment of eating disorders (electrolyte disturbances, refeeding syndrome, thermoregulatory changes, cardiac issues, and GI complications, etc) 
• Familiarity of nutritional rehabilitation and meal planning and titration processes 
• Understanding of local and national regulations for eating disorder treatment programs 
• Familiarity and implementation of CARF accrediting body standards 
• Understanding of the common mental health comorbidities that accompany eating disorders (Anxiety, Depression, OCD, PTSD, Borderline personality disorder (BPD)) 
• Acknowledgement and awareness of trauma’s impact on the ED patient and their care, and application of trauma informed care principles (Safety, Trust, Peer Support, Mutuality, Empowerment, Cultural/Gender issues) 
• Provides a culture of mutual respect, open communication, and reciprocity as it relates to team engagement and staff development 
• Demonstrates self-awareness through reflection of personal strengths, weaknesses, feedback utilization, and continuous learning 
• Strong organizational, time management, and multi-tasking abilities 
• Decisive and creative problem solver with adept analytical skills 
• Enthusiastic self-starter who takes initiative and is proactive in anticipating obstacles before they arise to best mitigate risk and negative outcomes 
• Easily adapts to high stress situations 
• Promotes inclusivity among the team through empathy, mutual respect, and cultural awareness  
• Strong oral and written communication skills who easily and respectfully relates to diverse cultural, gender, and ethnic populations 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values. 

Physical Requirements 

• Periods of sitting at a desk and working on a computer. (5+ hours) 
• Prolonged periods of standing and walking may be required (1-3 hours). 
• Must be able to lift 35 lbs. 
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.   
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

The Admissions Specialist is responsible for responding to inbound calls, web submissions, text messages and assisting with all inquiries.  This position is also responsible for helping prospective patients navigate the beginning stages of their treatment process.  The Admissions Specialist will work directly with patients, families, and professionals to facilitate the patient’s admission, including documentation. 

Role and Responsibilities 

• Answers inquiry calls efficiently and courteously. 
• Appropriately documents all calls, texts, emails, web forms, etc. 
• Coordinates and schedules prospective patient’s admissions. 
• Interviews “walk-ins” to establish viability for services. 
• Assists with client referrals to outside agencies by obtaining referrals from the Business Development team, as needed.  
• Coordinates communications and admission activities between medical staff, nursing staff, billing and any other units that have a vested interest in the admission. 
• Develops financial packages and agreements for the new client, as needed. 
• Maintains and updates lead database to ensure quality lead follow ups.  
• Maintains a waitlist for potential patients, as needed. 
• Performs intakes with medical staff which include obtaining breathalyzers, urine screens, and going over information about treatment options, insurance, and general program information.  
• Ensures patients understand the admissions process.  
• Ensures all intake workflow is followed and that all documents required for treatment and billing are signed by the client at intake (i.e., consent to treat, release of information, etc.) and ensures that client medical records and intake paperwork is uploaded and documented within the client’s Electronic Medical Record (EMR) profile timely.  
• Understands and complies with HIPAA laws and regulations. 
• Collaborates with billing department to request a Verification of Benefits (VOB).  
• Communicates the information provided by VOB to patients/families and other staff members who have a need to know. 
• Works with the Marketing Department on admissions efforts and provides data, as needed. 
• Facilitates coordination of benefits, as needed. 
• Provides timely communication and serves as an informational resource for patients and their families. 
• Works efficiently with clinical and medical team to secure admits and maintain admission protocol. 
• Communicates and tracks patient LOC changes. 
• Provides mentoring with other admissions staff members, including but not limited to, “on call” or after hour admissions staff needs.   
• Follows up as needed and ensures consistent communication is being maintained with appropriate staff regarding leads being worked on. 
• Initiates requests for Single Case Agreements and provides necessary patient information for establishing care. 
• Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.  
• Adheres to the established Code of Ethics, Standards of Practice, Person Centered Philosophy and employee handbook.  
• Possess a positive attitude to enhance a cooperative and energetic work environment.  
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information through adherence to HIPAA laws and regulations. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s Degree in social work or a Human Services field, preferred.  
• Experience with mental health/ substance abuse treatment and(or) experience in the medical field, preferred.  
• High school diploma or equivalent, required.  
• 2-4 years of sales and customer service experience, required.  
• 2 years’ experience in recovery treatment, required.  

Knowledge/Skills/Abilities

• Knowledge relating to substance use disorders and risk associated with withdrawal symptoms. 
• Basic medical knowledge as it relates to mental health, medication, methods of substance abuse treatment, medication assisted treatment (MAT), vitals, diagnosis.  
• Knowledge of trauma informed care and crisis intervention. 
• Knowledge of HIPAA laws and regulations.  
• Basic knowledge of insurance billing/policies/processes. 
• Ability to work with patients and their families during high stress situations. 
• Ability and willingness to discuss finances, payments, and collections with patients and their families. 
• Ability to perform basic math skills like percentages, addition, subtraction, multiplication, division, and conversions. 
• Ability to understand insurance contracts, rates, and billing codes as it relates to admissions. 
• Understanding of basic medical terms, conditions, treatments, medications, etc. as it relates to substance abuse treatment, eating disorder, mood and anxiety disorder, and detox.  
• Knowledge of Microsoft Office products.   
• Ability to use advanced written and verbal communication skills.  
• Ability to multitask and work in a fast-paced environment. 
• Ability to be self-sufficient and a self-starter. 
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Ability to demonstrate professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 15 pounds. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing. 

The Business Development Representative/Community Outreach Liaison is responsible for establishing, developing, and growing the assigned territory and specific accounts on behalf of Sanford Behavioral Health. This role will design, develop, implement, and execute strategies and tactics driving screenings and admissions to Sanford.

Role and Responsibilities 

• Exceeds performance targets by engaging key market segments, including physicians, practitioners, hospitals, EAPs, advocacy groups, and others through various communication methods (appointments, calls, emails, events). 
• Builds and nurtures a professional referral network. 
• Generates new referrals and maintains relationships with existing clients through effective prospecting and follow-up. 
• Coordinates communication, facility tours, event planning, and business development activities. 
• Promotes and follows up on events to attract new prospects and maximize opportunities. 
• Develops sales routes to optimize time, travel, and meet sales activity expectations. 
• Plans and executes special events to support territory-specific strategies. 
• Works with directors to create tailored business development plans. 
• Logs sales activities in Customer Relationship Management (CRM) software and prepares strategic business plans for new and existing accounts. 
• Participates in required staff development and training. 
• Adheres to the Code of Ethics, Standards of Practice, and employee handbook. 
• Maintains a positive attitude to promote a collaborative work environment. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s degree in business administration or related field, preferred. 
• One year of recent experience in performance driven sales, event planning and business development setting, required. 
• Experience in account development and proven ability to close sales, required. 
• Unrestricted Michigan driver’s license, required. 

Knowledge/Skills/Abilities

• Must have a solid understanding of consultative and solutions focused selling. 
• Demonstrates ability to bring insights to customers. 
• Must have an aptitude for large account management: managing gatekeepers, influencing multiple decision makers, and understanding the complexities of a transaction. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy and Values. 
• Demonstrates ability to identify resources and learn quickly when facing new problems or in obtaining new information; quickly grasps the essence and the underlying concepts. 
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing. 
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition. 
• Demonstrates an ability to listen attentively and actively; has the patience to hear people out; can accurately restate the opinions of others, even when the parties disagree. 
• Must be able to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. 
• Must be effective in a variety of formal presentation settings: one-on-one, small, and large groups, with peers and direct reports. 
• Must be able to deal with concepts and complexity comfortably and effectively. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Must possess good time management skills, be detail oriented, thorough, conscientious, empathetic, and willing to provide the highest level of customer service in all interactions. 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer or driving a vehicle. 
• Prolonged periods of standing and walking. 
• Must be able to lift 15 pounds. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

Please note that this position has remote/hybrid capability.

The role of the RN/LPN is to assess and identify patients’ needs, then implement and monitor the patient’s medical plan and treatment. This position also ensures that patient care is being conducted according to policies and standards set by Sanford Behavioral Health.  

This position is for day shift or night shift.

Role and Responsibilities 

• Ensures clients remain medically stable and continuously assesses appropriate level of care using level of care guidelines. 
• Trains, supports, and communicates with resident support specialists and recovery technicians on medication administration as well as with other job functions.  
• Communicates client concerns to the provider daily, which includes but is not limited to, acute withdrawal symptoms, medication effectiveness, medication side effects, and/or abnormal vital signs.  
• Works closely with interdisciplinary treatment team to ensure client safety and comfort.  This includes clinicians, safety officers, recovery technicians, resident support specialists, and administration. 
• Performs daily assessments on residential and partial hospitalization clients regarding their substance use disorder, mental health illness, eating disorder, or other medical concerns that may arise.  
• Identifies medical parameters that require additional intervention, or staffing with provider, including laboratory values, vital signs, and one-on-one conversation or observation of behavior.  
• Assesses client suicidality and possibility of danger to self or others.  
• Provides effective communication by directing clients in a clear, concise, and informative manner.  
• Safely administers medications, including narcotics through identifying mechanism of action, contraindications, and interactions of medications used to treat alcohol and drug withdrawal. 
• Educates clients on medications, as needed. 
• De-escalates clients and therapeutically responds to clinical signs/symptoms of withdrawal including increased anxiety, irritability, agitation, and aggression while maintaining professional boundaries and fostering a trusting nurse to client relationship.  
• Utilizes an electronic medical record (EMR) system for all documentation.  
• Obtains appropriate orders from the provider and submits e-prescriptions as needed for all clients. 
• Completes documentation and medication ordering in a timely manner. 
• Works with local emergency departments on coordinating care and incoming transfers. 
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. 
• Meets regularly with the interdisciplinary team to discuss client treatment. 
• Counts all controlled medications every shift and logs appropriately in the medication log. 
• Ensures all orders from providers are carried out and any information about clients and their wellbeing is promptly and clearly communicated to providers as well as during treatment team meetings. 
• Completes admission and discharge paperwork.   
• Assists in other units/departments when there are changes in census, staffing or a need for a higher level of care than what current staffing can provide, as needed.  
• Transports clients using a company vehicle when other staff members are unavailable. 
• Performs blood draws, as ordered by the provider. 
• Collects samples for urinalysis and urine drug screens. 
• Obtains vital signs or orthostatic vital signs, as needed. 
• Attends and stays up to date on trainings and policies, like Handle With Care, Basic Life Support (BLS), and HIPAA. 
• Adheres to the established Code of Ethics, Standards of Practice, Patient Centered Philosophy and employee handbook.  
• Keeps professional license current and in good standing with the state of Michigan. 
• Actively engages with the milieu during periods of downtime. 
• Performs other duties as assigned. 

Substance Use Disorder 

• Works collaboratively and autonomously to provide 24/7 nursing care to clients experiencing acute mild to severe signs and symptoms of withdrawal from alcohol and drugs with medical and psychiatric co-morbidities using critical thinking, nursing judgment and standardized assessments including Clinical Opiate Withdrawal (COW) and Clinical Institute Withdrawal Assessment (CIWA) scales.   
• Assesses sedation levels using standardized scales, including Richmond Agitation-Sedation Scale (RASS).   
• Determines appropriate level of care using American Society of Addiction Medicine (ASAM) care guidelines.  
• Conducts alcohol or other drug-focused nursing assessments at time of admission communicating any medical needs or concerns to the provider.  
• Performs stability checks on all clients prior to admission to ensure they meet ASAM 3.7 guidelines for admission.  
• Identifies and responds to drug and alcohol intoxication including signs/symptoms of drug overdose and drug and alcohol withdrawal. 
• Identifies signs/symptoms of severe withdrawal and responds to medical emergencies calmly and safely using evidence-based practices and established protocols. These can include seizures, delirium tremens, overdose, psychosis, and suicidal ideations/attempts.  
• Educates clients on the neuroscience and process of addiction and withdrawal, including leading groups.  
• Helps with Medication Assisted Therapy (MAT) clients, as needed.  
• Facilitates Vivitrol Enrollment for all clients, as needed.  
• Attends mandatory monthly nursing meetings for continuity of care, education and implementing new processes.  

Eating Disorder  

• Works collaboratively and autonomously to provide 24/7 nursing care to clients experiencing eating disorder behaviors and medical complications of eating disorder. 
• Completes nursing intake upon admission of each eating disorder client and communicates any medical needs or concerns to provider. 
• Educates clients on the neuroscience and process of eating disorders and medical complications, including leading groups.  
• Obtains vital signs, weights, and heights, as requested by the provider. 
• Provides supervision and support to clients by participating in meals and snack on assigned shift. 
• Qualifications and Education Requirements 
• Registered Nurse (RN) or Licensed Practical Nurse (LPN) with current licensure in Michigan, required. 
• Prior experience with substance uses disorder or eating disorders, preferred. 
• Current CPR/BLS Certification, required. 
• Knowledge / Skills / abilities 
• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. 
• Knowledge of substance use disorders, eating disorders, mental health illnesses and associated treatments.  
• Ability to access substance abuse withdrawal.  
• Ability to demonstrate attention to detail and efficient time management.  
• Knowledge and proficiency in medication administration.  
• Ability to adhere to and knowledge of all HIPAA guidelines. 
• Ability to demonstrate communication skills, self-motivation, organization skills, critical thinking, and good decision-making abilities. 
• Knowledge of electronic medical records (EMR). 
• Ability to navigate various computer programs efficiently (i.e., email, SharePoint, etc.) 
• Ability to identify own strengths and areas of improvement and communicate needs to supervisor. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  
• Must be able to relate well to all kinds of people both inside and outside the organization; build appropriate rapport; build constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.  
• Must possess positive attitude to enhance a cooperative and energetic work environment. 
• Ability to be accountable and ability to take/give constructive feedback. 

Physical Requirements 

• Prolonged periods of standing and walking are required (4-8 hours). 
• Must be able to sit at a desk for various durations while working on a computer. 
• Must be able to lift prone patients with assistance or use of equipment. 
• Must be able to use laboratory equipment, i.e., centrifuge, phlebotomy tools, basic medical equipment, etc.  
• Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance. 
• Must be able to safely handle biohazardous materials, i.e., blood and urine, etc. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Must be able to lift and carry medical supplies, medications, etc. weighing up to 45 pounds, as required. 
• May occasionally carry or lift items in excess of 35 pounds, with or without assistance. 
• May occasionally push/pull medical equipment of varying weights, with or without assistance. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing.

The Business Development Representative/Regional Community Outreach Liaison is responsible for establishing, developing, and growing the assigned territory and specific accounts on behalf of Sanford Behavioral Health. This role will design, develop, implement, and execute strategies and tactics driving screenings and admissions to Sanford. Assigned territory will include Illinois, Ohio or Indiana.

Role and Responsibilities 

• Exceeds performance targets by engaging key market segments, including physicians, practitioners, hospitals, EAPs, advocacy groups, and others through various communication methods (appointments, calls, emails, events). 
• Builds and nurtures a professional referral network. 
• Generates new referrals and maintains relationships with existing clients through effective prospecting and follow-up. 
• Coordinates communication, facility tours, event planning, and business development activities. 
• Promotes and follows up on events to attract new prospects and maximize opportunities. 
• Develops sales routes to optimize time, travel, and meet sales activity expectations. 
• Plans and executes special events to support territory-specific strategies. 
• Works with directors to create tailored business development plans. 
• Logs sales activities in Customer Relationship Management (CRM) software and prepares strategic business plans for new and existing accounts. 
• Participates in required staff development and training. 
• Adheres to the Code of Ethics, Standards of Practice, and employee handbook. 
• Maintains a positive attitude to promote a collaborative work environment. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s degree in business administration or related field, preferred. 
• One year of recent experience in performance driven sales, event planning and business development setting, required. 
• Experience in account development and proven ability to close sales, required. 
• Unrestricted Michigan driver’s license, required. 

Knowledge/Skills/Abilities

• Must have a solid understanding of consultative and solutions focused selling. 
• Demonstrates ability to bring insights to customers. 
• Must have an aptitude for large account management: managing gatekeepers, influencing multiple decision makers, and understanding the complexities of a transaction. 
• Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy and Values. 
• Demonstrates ability to identify resources and learn quickly when facing new problems or in obtaining new information; quickly grasps the essence and the underlying concepts. 
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing. 
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition. 
• Demonstrates an ability to listen attentively and actively; has the patience to hear people out; can accurately restate the opinions of others, even when the parties disagree. 
• Must be able to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. 
• Must be effective in a variety of formal presentation settings: one-on-one, small, and large groups, with peers and direct reports. 
• Must be able to deal with concepts and complexity comfortably and effectively. 
• Ability to work within a team setting and create an environment where all are valued and work together cohesively.  
• Must possess good time management skills, be detail oriented, thorough, conscientious, empathetic, and willing to provide the highest level of customer service in all interactions. 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer or driving a vehicle. 
• Prolonged periods of standing and walking. 
• Must be able to lift 15 pounds. 
• Must be able to perform repetitive tasks such as typing for extended periods of time. 
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. 
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. 
• Work will be performed in an office environment with fluctuating temperatures. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing. 

The role of the Hospitality position is to maintain a safe and presentable facility by cleaning, preparing, and organizing the building to meet Sanford’s standard. This position must ensure that potential risks and maintenance needs are reported and continue to maintain Sanford’s values when interacting with clients.  

Role and Responsibilities 

• Cleans, stocks, and disinfects assigned work areas to meet organizational standards. 
• Maintains a safe and presentable facility by removing medical waste, trash, and linen and placing them in the proper receptacle. 
• Prepares rooms, beds, and bathrooms for incoming new clients by cleaning, disinfecting, and making beds with clean linens, blankets, and restocking rooms with towels/ appropriate linens. 
• Performs laundry duties by collecting soiled laundry from units, washing, drying, folding, and returning clean linens to appropriate areas/ units throughout the facility. 
• Cleans in hard-to-reach places, behind furniture, and ensures all surfaces are free of stains, may include moving bedroom furniture, with assistance as needed, to ensure thorough cleaning.  
• Organizes and maintains equipment/supplies that are necessary for completing hospitality needs. 
• Demonstrates the values of Sanford while interacting with clients, visitors, and staff. 
• Reports general maintenance needs to the supervisor and/or to the Director of Facilities, as necessary. 
• Identifies safety risks, provides feedback, and helps address safety issues. Actively follows safety policies, procedures, and practices. 
• Uses personal protective equipment to perform duties and follows infection control procedures and standard precautions for cleaning for potentially infectious substances, blood, and body fluids. 
• Cleans and sanitizes client rooms, offices, hallways, and other areas inside the facility as well as outside upon request. 
• Performs floor care, including stripping, waxing, buffing, vacuuming, steaming, mopping, and sweeping in assigned areas: client rooms, bathrooms, utility closets, common area, workstations, medication rooms, and offices throughout the facility according to manufacturer’s recommendations and department standards. 
• Operates mechanical floor cleaners, buffers, vacuums, and related housekeeping equipment. 
• Performs deep cleaning procedures of client rooms and prepares rooms for new occupants; follows isolation procedures when cleaning isolation rooms. 
• Dusts high and low horizontal surfaces and fills soap and paper towel dispensers. 
• Collects and transports trash and contaminated waste to main collection receptacles. 
• Ensures that established infection control and standard precaution practices are always maintained. Follows established safety precautions when performing tasks and using equipment and supplies. 
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor. 
• Maintains the comfort, privacy and dignity of clients and interacts with them in a manner that displays warmth, respect and promotes a caring environment. 
• Assists with training of new staff, as needed. 
• Communicates and interacts effectively and tactfully with clients, visitors, families, peers, and supervisors. 
• Attends and participates in departmental meetings and in-services as directed. 
• Maintains confidentiality in accordance with HIPAA guidelines. 
• Performs other duties as assigned. 

Qualifications and Education Requirements 

• High school diploma or equivalent. 
• Prior environmental/hospitality service experience in hotel, recreation, or healthcare housekeeping industry, preferred. 
• Knowledge of safety hazards and proper use of various cleaning and sanitizing solutions. 
• Ability to interact with staff, clients, and visitors while remaining professional, polite, and courteous. 
• Ability to perform consistent work to the highest of standards. 

Knowledge/Skills/Abilities 

• Ability to problem solve.  
• Ability to work independently or within a team environment.  
• Excellent communication and organizational skills 
• Ability to multi-task with different projects and switch tasks if the need arises. Ability to pay attention to detail.  

Physical Requirements 

• Prolonged periods of standing and walking.  
• Must be able to lift, push, or pull up to 20 lbs. without assistance and up to 45 lbs., with assistance. 
• Must be able to lift trash bags over head to place in dumpsters, as needed. 
• Must be able to crouch and bend over repeatedly.  
• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations. 
• Must be able to ascend and descend stairs daily.  
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.  
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.  
• Work will be performed in an indoor environment with fluctuating temperatures.  
• Must be comfortable and familiar working with harmful chemicals. 
• Must be comfortable working with bodily and medical waste.  PPE is provided by Sanford. 

ADA Disclaimer 

The employee must be able to perform the essential functions of the position satisfactorily.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing.